Comparing RV Transport Companies: Services and Pricing
Choosing the right company is crucial. There are several factors to consider when comparing different RV transport companies, including insurance coverage, reputation, customer reviews, pricing structures, and additional services offered.
Proven Experience & Quality Services
Transparency is a key attribute of any quality business. RV transport companies should have reviews from past customers that reflect an honest representation of their services. If there’s evidence that the RV hauling company is removing customer comments or reviews, this may be a bad sign.
Customer reviews hold a lot of weight. Pay attention to the overall feedback of past customers:
- Are past customers satisfied with their RV shipments?
- Was the RV shipment delivered within the agreed schedule?
- Was there excessive damage during the motorhome transport or delivery of the camper trailer?
- Are there reports of missing property?
- Were there any hidden fees tacked on?
If the majority of reviews talk about being concerned or disappointed, this may be an indicator of lackluster services. If reviews mostly highlight positive interactions with the RV shipping company and satisfaction with the services this is a good sign!
Every motorhome and trailer transporter hired through CitizenShipper should have a detailed profile you can view before booking. Each profile features:
- The transporter’s average rating on a 5-star scale
- Number of completed transports and cancellations
- Detailed reviews written by past customers
Insurance Coverage Provided During Transport
One of the most important aspects to check when evaluating RV transport companies is the insurance coverage they provide during transit. Accidents can happen on the road, and having adequate insurance ensures that your valuable investment is protected. Look for companies that offer comprehensive insurance coverage for any potential damages or accidents that may occur during transportation.
Reputation and Customer Reviews
To ensure reliability and peace of mind, it's essential to evaluate the reputation and customer reviews of each RV transport company you're considering. Take the time to research online and read testimonials from previous customers. A reputable company will have positive feedback from satisfied clients who had a smooth experience with their services.
Clear Communication
Being able to connect with your shipping company during motorhome transport or camper-trailer delivery is a must. Look into what type of communication is offered:
- Can you talk to the transporter prior to shipping to discuss rates and any questions you may have?
- Is it possible to directly message or speak with the transporter en route?
- Can you receive photo updates along the way?
- Do they offer GPS tracking?
All transporters hired through CitizenShipper have access to an internal messaging system from which they can be reached throughout the shipping process. If you have any questions prior to booking, you can discuss them directly with the prospective transporter instead of communicating with a dispatcher or third party. Additionally, after booking, you can arrange with the transporter to receive pictures and updates at any point during the transportation of your boat.
Stellar Customer Service
In addition to communicating with your RV transporter, there may be instances where you need to speak with a customer support agent from the company. You don’t want to be left on hold in the rare case there is an issue on the delivery route. Check to see if customer service is easily accessible. Is the only option an automated chat system on the page, or are you able to call and speak with a real person?
CitizenShipper customer support agents are available anytime to address your concerns. In fact, they respond 324% faster than the industry average!
Pricing Structures and Additional Services Offered
Comparing pricing structures among different RV transport companies is also crucial in making an informed decision. While affordability is important, keep in mind that quality service often comes at a reasonable price. Look for companies that offer competitive rates without compromising on service quality.
Consider any additional services offered by the RV transport companies. Some may provide extra conveniences such as door-to-door pickup and delivery or expedited shipping options for urgent needs. These value-added services can enhance your overall experience and make the process more convenient for you.
When researching different RV transport companies' pricing structures, keep an eye out for discounts or promotions they may offer. Some businesses provide special rates or seasonal discounts that can help you save money while still receiving top-notch service.
A Simple RV Shipping Process
Using an RV transport service should be a convenient and simple process that makes your life easier — you’re leaving the logistics to the pros!