CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
One cat arrived matted in feces. Communication was also snarky at times.
Rick was awesome and so professional. He kept me update with messages and pictures with my fur baby. Even through the storms he kept me updated to keep me from worrying...so nice and professional would definitely be using him again
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Excellent, Latasha and her husband kept me informed of the delivery , She was so polite and patient waiting for the paperwork.
Bradley P. was phenomenal to work with! We had a sensitive situation moving Bambam from my father's home after he passed to my nephew's house in another state. Bambam was taken to a boarder for the night where Bradley picked him up. Because we live out of town and out of State, none of us could be there to meet Bradley but because he was so personable and available to discuss all of the details on the phone with us, we had 100% confidence in Bradley picking up and driving Bambam to his new home! Bradley kept in contact with us sending us pictures of the pick-up and potty stops along the way. He shared his location with us on a GPS app that was very helpful in providing peace-of-mind knowing where along the route they were at any given time. The last hour, he had another gps app that tracked his route and gave us his ETA so my nephew could be prepared and ready for their arrival. Bradley was accessible and we talked on the phone during his trip. He enjoys his job and his enthusiasm for getting BamBam to his new home relieved any stress we were feeling about the long journey. If you need to transport a loved pet, I encourage you to use Bradley. I can't say enough great things about the experience we had and we are all very grateful to him for getting Bambam to a safe and loving home within our family! Thank you, Bradley!!
Hunter Lowery of Skoot Pet transport services deserves a 10 star rating!! He immediately gave a very fair price (no price gouging). And then he was so responsive, attentive, respectful and flexible. We moved 22 cats for a non-profit and we could not be happier. Transport was from SFO (San Francisco Int’l airport) to a private distination near San Luis Obispo (4 hours of driving). Our flights were delayed by 5 hours, he WAITED for us! The delay also added an hour of travel onto our itinarary due to rush hour. He was so gracious and polite, taking it all in stride (even though he had a tight timeline the next morning.) He was extremely reasonable for the extra hours (no gouging again.) We cannot recommend him ENOUGH!! His van was marked out exactly for our kennels (every single twenty-two of them). His van had AC, he is a careful driver. He helped us up/download all crates/kennels right into the holding area rather than just in the driveway (above and beyond what was expected). A good human and animal lover. HIGHLY recommend Hunter!!!
Heather was amazing! Took care of our car sick baby as if it was her own pet. Very impressed. I highly recommend her! Gratefully, Sarah and Barry
You will never believe it... Run from this unstable guy. When he arrived with the dog he said that he grossly underestimated the costs and that I need to pay him more money. Before I had a chance to do that this is the message he sent me...I copied and pasted it: Congrats on screwing me over Mick, a 20% gratuity would have been the absolute bare bones minimum a person should expect for the service I provided. I suspect there is a very big line of people standing behind me that are unhappy with their dealings with you bud. Anyway, read that book, keep an open mind and don’t harden your heart. We all put value on different things, most people on money and security. All I can say is I will thank the Lord tonight for talking care of me and that I don’t have to go to some meaningless job to pay for my McMansion like most. Honestly, working for the Better Business Bureau or whatever sounds like death to the soul in short order. 👎 Never. Jesus rose from the dead and it’s hard to not say more to you but I will just sign off by saying God Bless you and your family and that little pup. 🐶 Take care my mixed up friend. Obviously run from this guy. I have written the company and am awaiting a response. I also have called the p[olice in the event he comes by the house... Locked and loaded. Good luck and beware.
Joesph did a great job hauling Boston Whaler from FL to CT. He was very prompt showing up when he said he would and hauled it efficiently to my driveway in CT. He gave timely updates every day and is a great guy!!! Highly recommend Joe to others.
I am more than delighted to post a review for this wonderful couple, Travis and Theresa. Being the first time I had a pet transported and anxious to have my new pet with me I finally decided on Travis and Theresa. After contacting them they took care of everything and quickly put my mind at ease. They went to MI to pick Leo up from the breeder. He got to stay with them overnight, he was given a lovely bath so he smelled fresh for me on his arrival. Travis and Theresa just loved Leo and were so gentle and sweet with him. They were more than accommodating and delivered him the following day after I finished work. They are the loveliest people and love what they do. I was so happy to meet them and have every confidence in referring them to anyone who wants the best experience for their new pets. They are professional, down to earth people that love animals. I got to meet their lovely dog too. I have no doubt at all that you will be extremely pleased with the service they provide. They will go anywhere and everywhere for very reasonable prices. 5 star service and then some. Jan Green & Leo
Communication was awesome, and they took great care of our two pups. Would highly recommend them to anyone. Buzz and Brandi are fantastic!
easy to book and priced well. Shipping was quick and painless. The communication could be better as far as updates when picked up, better updates for arrival, etc. Overall, really goo job and definitely quick scheduling and delivery.
Arrived on time and delivered safely.
It was grest
Great experience! The team was easy to work with and did an amazing job moving across the country. Highly recommend to use for your move.