Joint Base San Antonio (Lackland, Randolph, Sam Houston) pet relocation service

Robert Goode

Bertha was beyond great! My family and I had a recent military cross-country move from California to Virginia. With all the logistical requirements and stress, Bertha stepped right in and put our minds at ease from day one. She was very professional and patient with us during our initial booking. Not only was she on time for pick up but to our surprise she was able to deliver a day early. Throughout the entire trip, she provides multiple daily updates with photos. If you are looking for a true professional who will love and care for your four-legged family member as if they were her own, then look no further. I would recommend Bertha a million times over!!!!

Molli Ansberry

So overall, super positive review for Tonya and her helper, Mike. She was so incredibly accommodating on a super short-notice cross-country move. She actually ended up moving our belongings out of our previous apartment all on her own--she didn't have a helper for that part of it. It was my first military move, and I didn't know all of the details the military needed for their paperwork; Tonya was actually able to provide some insight on what to expect and what might help the process easier. She's incredibly thorough with everything she does, from paperwork to discussing details. She kept me updated as she moved, drove, and even sent pictures. She's personable and chatty, and even took the time out of her *very* busy schedule to drive an hour one-way to meet us in person before moving our belongings. Incredible woman, and she really does know her stuff. Her experience shows through in her process and the precautions she takes, both concerning the mechanics of moving and also with concerns to COVID safety measures. The *only* thing I'd advise others of is to give Tonya the patience and flexibility she shows you. She deserves at least that much. She went to incredible lengths to make sure we got our things into our home as soon as possible--and I mean *incredible* lengths. After an entire day of moving, she still made the trip down on a late Saturday night to ensure we had a bed to sleep on after sleeping on the floor for two weeks with our infant son. She stays busy through her day with her business and taking care of her own daughter, and thus timing isn't always spot on because each move is different. She took great care of our things and she'll make sure to take care of you too.